Hawkins of Thornbury 

Nestled in the heart of the Thornbury high street Just 12 miles North of the Bristol City Centre, is Hawkins of Thornbury. A not so traditional hardware store with roots dating back to the early 1900s, Hawkins of Thornbury has become embedded in the culture of the South Gloucestershire market town. The independently owned shop has served the community for over 100 years, an impressive feat for any business!  

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But how? We live in a world where it is estimated that over 50% of new businesses don’t survive to see the second year of trading and where corporations are said to be conquering the independence of the high street. How has Hawkins of Thornbury not only endured but thrived through the ever-changing economic climate? What is their secret? 

 

We spoke with Hawkins’ managing director, Christine Stone, to find out.  

 

Originally purchased by Christine’s father in 1974, Christine took over the family business 8 years ago when her father became ill. The business has always played a major role in Christine’s life and her early years are filled with fond memories of growing up alongside the business. Some of her best memories include helping her dad cement the brand’s strong relationship with the locals through contributions to social events like the annual Thornbury Carnival and the ever-popular Victorian Christmas Markets. This exceptional commitment to the local community is part of what Christine feels has led to the success of the business today.  

 

“The best thing about our business, is it is real, it is human,” says Christine.  

Yes, you can probably find anything you could ever need in Hawkins of Thornbury, but this is only part of the equation. Hawkins of Thornbury is a business based on people, the people of the local community that the shop serves. The commitment to the locals is reflected as soon as you enter Hawkins. We visited on what seemed to be a relatively quiet weekday afternoon in Thornbury, but once through the shop doors, you are immediately greeted with a feeling of excitement. The shop is looming with enthusiasm as a dozen or more locals shop and socialise. They mingle amongst each other and also with the staff. A staff that has a combined tenure of over 70 years, with the shop’s most experienced veteran Irene, working on her 35th year of employment with the store. Looking around, everyone has a smile on their face, it is something genuine that is often lost in this digital age, real human connection. 

The humanity of the business isn’t Hawkins only advantage over the corporate giants that that are threatening the existence of high streets across the nation. Hawkins has shown the ability to adapt as the economic landscape changes. The business knows that to survive, the customers’ needs have to be at the forefront of every business decision and adaptability is the key to ensuring this happens.  “We are a locally owned independent business so whatever comes along we can adapt, and that is a real benefit,” said Christine.  

 

And adapt they do! Hawkins is currently looking to the future and investing in the next generations of loyal customers through encouraging repair, reuse, and recycling schemes. Christine understands that the environment is at the forefront of everyone’s minds and she believes Hawkins can play their part in creating a commitment to the environment as they aim to source more sustainable products for not only their business but for their customers as well. The shop has already made major leaps in this direction by sourcing eco-friendly combustible carrier bags and reducing single-use plastic items where possible.  

 

The independently owned retailer began advertising in our Local Pages directory at the start of it all, 40 years ago and the business continues to advertise today in our latest edition of The Little Blue Book, Thornbury. Of course, we cannot contribute all the outlet’s success to our publication, but we would like to think our long-standing partnership has been a contributing factor along the way. Here is to the next forty years of strong independent local businesses! 

 

#chooselocal #40yearsoflocal #localpages 

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We’re hiring! Read to find out more…

Salary; Up to £28k + £12,200 OTE + Car Allowance + Uncapped Commission + Company Performance Bonus + Incentives

Benefits; Sales Training course, Free Parking, 28 Days Holiday & Employee Benefit Scheme

Contract type;Full-time, Term-time or Part-time

Your Mission;

To grow & increase account penetration by effectively selling Local Pages (LP) products and services.

We are looking to fill a Media Sales position in our Bristol based team. You’ll work directly with our Media Sales Supervisor and learn the role through a sales training course, and by getting hands-on and speaking to our customers.

This is a sales role – we want someone who can understand our customer’s businesses & advertising needs, whether they are in digital or in print, and then build a strategy that over time will grow the customer’s use of LP’s services. Developing an ongoing sales pipeline using existing clients, prospects, leads or referrals will be necessary. Your role will include managing and maintaining the current customers we have, as well as looking for new.

Finally, you must be able to plan your time, be proactive in managing your workload and have strong communication skills.

Local Pages is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

To apply for this role please send your CV and covering note and where you found us to teresa@localpages.co.uk, or call 0117 9231122 for more details.

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We’re hiring! Read on to find out more…

Salary; Up to £25k (depending on experience) + Company Performance Bonus + Incentives

Benefits; Free Parking, 28 days Holiday & Employee Benefit Scheme

Contract type; Permanent, Full-time or Part-time & Immediate

Location; Office based in South Bristol

 

Your Mission; to support the Media Sales Manager to maximise profit through developing sales strategies that match customer requirements and by promoting the products, services or ideas that Local Pages (LP) offers.

Do you love communicating with people? Are you passionate about both start-ups and established local businesses? If you want to progress your Marketing career, this might be the role for you!

We are looking for a Marketing Executive to join our small but perfectly formed team, to manage and maintain our current customers through exceptional service, while also looking for new ones.

In this marketing role, communication is going to be at the forefront of what you do. Understanding how our business works and also the clients, will allow you to be effective.

Sales support and customer contact is imperative for this role, so having marketing experience would give you an advantage. It is also a creative role, so your written skills must be excellent; We are looking for someone who is passionate and able to create engaging copy enabling us to communicate effectively with different audiences and industries. We want you to be able to read and interpret blogs, briefs and strategy documents with ease.

How we are perceived both internally and externally will be your responsibility, so professionalism alongside organisation and attention to detail are essential to this role. You will be tasked with managing and maintaining the current customers we have, as well as working with new.

Our working environment provides the opportunity to implement new techniques and make changes. We are looking for someone with innovative ideas, the ability to express them clearly and feel comfortable with feedback. Your ability to positively impact LP will be recognised and valued, that’s the beauty of working in a small team.

And finally, you must be able to plan your time, be proactive in managing your workload and have strong communication skills.

We are looking for someone who has experience in a marketing or communication role previously. However, if you don’t have this and feel that you have the capability, attitude or potential to grow into the role, please get in touch.

 

A bit about us;

LP helps local businesses to grow by generating enquiries for them in their local area. Although we have been around for 40 years, we are still a family business with a team of 17 based in Bristol. We predominately work with companies based in the South-West & South Wales. Business owners make up 90% of our customers, and service businesses are our primary clients.

You can find our office in Southville, Bristol near the Tobacco Factory, and close to the heart of bustling North Street. This area is well connected to the city centre with plenty of cycle paths and local transport links.

We also have a negotiable benefits package and a strong emphasis on personal and career development with a training budget dedicated to each one of our people.

LP is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

To apply for this role please send your CV and covering note to teresa@localpages.co.uk, or call 0117 9231122 for more details.

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We’re hiring! Read on to find out more…

Salary; Up to £25k (depending on experience) + Company Performance Bonus + Incentives

Benefits; Free Parking, 28 days Holiday & Employee Benefit Scheme

Contract type; Permanent, Full-time or Part-time & Immediate

Location; Office based in South Bristol with option to work remotely

 

Your Mission; to support the Media Sales Manager to develop, coordinate & organise client campaigns for products and services that Local Pages (LP) offer.

Do you enjoy helping people? Are you passionate about both start-ups and established local businesses? If you want to progress your career in Digital Marketing, this might be the role for you!

We are looking for a Media Support Executive to join our small but perfectly formed team, to manage and maintain our current customers through exceptional service, while also looking for new ones.

This is a strategic role – we want someone who can understand our customer’s businesses & marketing needs, whatever their industry. We want you to be able to build a strategy that over time will grow the customer’s use of LP’s services. Your role will include managing and maintaining the current customers we have, as well as working with new.

Technology is integral to everyday life and imperative for this role, so having experience in Search Engine Marketing would give you an advantage. Your written skills must be excellent; We are looking for someone who is passionate and able to create engaging copy enabling us to communicate effectively with different audiences and industries. We want you to be able to read and interpret blogs, briefs and strategy documents with ease.

Our working environment provides the opportunity to implement new techniques and make changes. We are looking for someone with innovative ideas, the ability to express them clearly and feel comfortable with feedback. Your ability to positively impact LP will be recognised and valued, that’s the beauty of working in a small team.

And finally, you must be able to plan your time, be proactive in managing your workload and have strong communication skills.

We are not necessarily looking for digital media experience (although this would be an advantage), we are especially interested in your capabilities, attitude and potential to grow into the role, rather than your experience in the industry.

 

A bit about us;

LP helps local businesses to grow by generating enquiries for them in their local area. Although we have been around for 40 years, we are still a family business with a team of 17 based in Bristol. We predominately work with businesses based in the South-West & South Wales. Business owners make up 90% of our customers, and service businesses are our primary clients.

Our office is based in Southville, Bristol near the Tobacco Factory, and close to the heart of bustling North Street. This area is well connected to the city centre with plenty of cycle paths and local transport links.

We also have a negotiable benefits package and a strong emphasis on personal and career development with a training budget dedicated to each one of our people.

LP is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

To apply for this role please send your CV and covering note to teresa@localpages.co.uk, or call 0117 9231122 for more details.

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We’re hiring! Read on to find out more…

Salary; From £18k to £25k + Company Performance Bonus + Incentives

Benefits; Free Parking, 28 Days Holiday, Private Healthcare & Employee Benefit Scheme

Contract type; Permanent (Full-time, Part-time or Term-time) & Immediate Start

The Person; We are open to hearing from Executives, Team Leaders, Supervisors or Managers with Accounts or Finance experience

Your Mission;

This role is key within our small but perfectly formed team based in Southville, Bristol. With accountability & management of the Sales Ledger, Credit Control, Monthly Accounts and VAT. You will be responsible for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets.

Main Responsibilities 

  • Undertake and manage the Sales Ledger to agreed objectives & targets
  • Look after a team of two; Credit Control Assistant & Sales Support Administrator
  • Initiate and oversee Credit Control
  • VAT Calculation, analysis and payments
  • Schedule and execute customer communication for Credit Control
  • Reconciliation, analysis and reporting on the Sales Ledger
  • Update, review and report on outstanding debt, aged debtors & bad debt
  • Liaise with 3rd party debt recovery companies 
  • Support the Finance Director with Purchase Ledger & Payroll
  • Ensuring adherence to regulatory standards
  • Updating the operating system with payment information
  • Handling inbound enquiries from our customers
  • Manage all payment methods, ensuring timely payments are made
  • HR & database support depending on experience & availability

We prefer candidates to have the following:

  • Two years experience within an Accounts or Finance role
  • Understanding how a small business operates
  • Excellent customer service skills
  • Proficient with Microsoft Excel
  • Ability to deliver timely and accurate work to a high standard
  • Strong verbal & written communication skills
  • Good knowledge of Microsoft Office
  • Tenacious with attention to detail

A bit about us…

LP helps local businesses to grow by generating enquiries for them in their local area. Although we have been around for 39 years, we are still a family business with a team of 18 based in Bristol. We predominately work with companies based in the South-West & South Wales. Business owners make up 90% of our customers, and service businesses are our primary clients. Our roots are in print, and this is still a significant part of what we do; however, our customers are requesting other services including website design and digital products, along with a design and print service for logos and promotional material.

Our office is based in Southville, Bristol near the Tobacco Factory, and close to the heart of bustling North Street. This area is well connected to the city centre with plenty of cycle paths and local transport links.

You will get 28 days holiday (including bank holidays). We also have a negotiable benefits package and a strong emphasis on personal and career development with a training budget dedicated to each one of our people. 

Local Pages is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

To apply for this role please send your CV and covering note to jayne@localpages.co.uk or call 0117 9231122 for more details.

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Hire Character. Train Skill.

Our team is growing! We're recruiting for the following roles....

Based in popular and vibrant South Bristol, Local Pages is on the hunt for dynamic individuals for the following roles.

 

Media Sales Executive

Do you love talking to people? Are you passionate about both start-ups and established local businesses? Enjoy consultative selling where you can add value to our clients through our products & services? Feel like you love to close a deal but don’t want to be branded as an ordinary salesperson? This might be the role for you!

 

Distribution Assistant

Do you have your own car and some free time on your hands? We’re looking for a friendly delivery person to help distribute extra supply of our directories in local areas across the South West & South Wales. Approx. 24 hours/month. Competitive hourly rate.

 

Finance Manager

Are you looking for a flexible, part-time Finance Role? This could be a perfect match. We’re looking for a Finance Manager to produce financial reports, analysis and strategy development. Experience is everything for this position. Send over your CV and covering note to find out more.

 

A bit about us…

LP helps local businesses to grow by generating enquiries for them in their local area. Although we have been around for 39 years, we are still a family business with a team of 16 based in Bristol. We predominately work with businesses based in the South-West & South Wales. Business owners make up 90% of our customers, and service businesses are our primary clients. Our roots are in Print, and this is still a significant part of our service, however, our customers are requesting other services including website design and digital products, along with a design and print service for logos and promotional material.

Our office is based in Southville near the Tobacco Factory, and close to the heart of bustling North Street. This area is well connected to the city centre with plenty of cycle paths and local transport links.

Local Pages is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

To apply for this role please send your CV and covering note to jayne@localpages.co.uk or call 0117 9231122 for more details.

 

 

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Slowing Down

Are you too busy?

We all live incredibly busy lives, often at 100mph without even registering what we’re doing and without being in the moment.  We have jobs, there may be children to take to school and take to activities or parties, we might go to the gym, try and have a social life and then spend quality time with our loved ones. 

There are a few simple things that you can take on board to start to slow down and maybe have time to think about self care – you might be like me and looking after number 1 goes to the bottom of the ‘to-do list’ every single day.

Switching off

If you run your own business, chances are you have your emails synced with your mobile phone meaning that you are ALWAYS connected to work.  You may have a ‘9-5 job’ where you have the same situation.  Try not to reply to work emails out of office hours (i.e. after 6pm).  We need to be able to switch off from work mode in the evenings and weekends allowing my already busy minds to unwind.

Slowing down

After a break from work or you’re normal routine, it’s obviously going to be busy catching up with emails and client work.  For some, a list is the ultimate organisation tool – ploughing through to tick everything off is extremely satisfying! However, we need to remind ourselves that not everything needs to be done right this instant.  Something’s can wait until tomorrow, next week or even next month.

Saying no

This leads on from slowing down. Some weeks our diaries are packed with work appointments, life appointments and social gatherings.  Stop and think about what you are saying yes to and start to say no to every invite or meeting.  We’re not going to miss out.  Busy people often find it difficult to just sit and relax some times, doing nothing.  Work on this, if only for 15 minutes day but it again allows you start to unwind and relax.

None of these points are new and groundbreaking, but essentially we want to keep that chilled holiday mode going for as long as possible!!

I think sometimes we also just need to take a step back and look at how BUSY we’ve become.

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Media Sales + Local Pages = Successful Career

We're on the hunt for a Media Field Sales Consultant, read on to find out more...

Job Introduction;  the Media Field Sales Role will support the Sales Manager with regards to new & existing customers. To grow & increase account penetration by effectively selling Local Pages (LP) products and services.

Salary; £25k+ relative to experience + uncapped commission + company performance bonus.

Benefits; Training course, experienced team, 4 weeks holiday, private healthcare, benefits scheme, company car, laptop, mobile phone.

Contract type, Hours & Start date; Permanent, full-time or part-time, immediate.

Our Business:  LP helps local businesses to grow by generating enquiries for them in their local area. Although we have been around for 38 years, we are still a family business with a team of 14 based in Bristol. We predominately work with businesses based in the South-West & South Wales. Business owners make up 90% of our customers and service businesses are our primary clients. Our roots are in print and this is still a significant part of our service but we offer other services including website design, along with a design and print service.

Key Responsibilities;

  • To promote, sell and secure orders for LP’s products & services to both clients & prospects
  • To ensure that everything LP publishes is accurate, compliant  & up to date
  • Establish, develop & maintain business professional relationships with clients & prospects
  • Maintain in-depth knowledge of LP’s products, operations and processes
  • Have exceptional time management, organisational and interpersonal skills
  • Demonstrate a return on investment at all times

The Role; You will be tasked with managing and maintaining the current customers we have as well as looking for new business. Along with understanding our customers businesses & advertising needs, you will build a strategy that overtime will grow the customer’s use of LP’s services. 

We are looking for someone with previous industry sales experience. So if you thrive in a friendly, fast paced & professional environment and have a will to succeed and reap the rewards that this brings, this could be a role for you. You need to be confident and have the ability to build rapport with clients and negotiate with all contacts to achieve the best results in the field.

What you need to know; After significant growth, Local Pages needs more people to help them develop & support their 3,000+ customers. We have a negotiable benefits package, which includes a competitive salary, pension & other benefits. We are committed to offering a comprehensive sales training & development programme, so please get in touch to benefit from this opportunity.

Local Pages is committed to equal opportunity for all. We may collect relevant data for monitoring as part of our candidate registration process.

 

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Case Study: First Year with Local Pages

Little Blue Book Directory: Customer's first year success

“Print marketing is dead…”

If you work in the print advertising industry you are likely to hear this dismissive phrase nearly every day. Whilst it is easy to see why certain businesses come to this conclusion, our recent successes and growing client base of 3,000+ suggests it is anything but!

We first met Nick, who owns Allied Electrical Services Ltd, in April 2017. The meeting was regarding placing an advert in the Chipping Sodbury and Yate region with Local Pages. Whilst Nick was certainly not adverse to print advertising, there was an element of scepticism about its effectiveness in the modern market place.

Nick remembers, “I was certainly sceptical at first. Like any small business, we keep a close eye on our outgoings and marketing and were already spending a large proportion of our carefully managed budget in online advertising”.

“I was aware of the Local Pages, but as I live outside the Chipping Sodbury and Yate delivery area for the edition I was unaware of how well known the book was in the locality”.

Allied Electrical are based in Pucklechurch and provide a friendly and experienced electrical service from replacing a plug socket to a full home rewire.

Nick decided to take out a 6th of a page “Loud & Proud” advert in the Chipping Sodbury & Yate, Little Blue Book edition for 2017/18 which is delivered to approximately 18,000 address across the locality. To ensure that the advertising was worthwhile Nick placed his own trackable phone number into the advert to monitor the calls from the book and provide him with an end of year ROI.

Local Pages has produced some fantastic results for us and have renewed my advertising for a second year”.

Fast forward a year we are now compiling the new Little Blue Book for Chipping Sodbury and Yate 2018/19. Speaking to Nick upon the renewal of his advert, he provided us with this fantastic feedback.

“It was my first year with Local Pages and as a business owner who tracks carefully where our enquiries come from, I was sceptical on whether I would receive a response from print advertising. In fact, Local Pages has produced some fantastic results for us and have renewed my advertising for a second year”.

 

If you are a business owner it is easy to get sucked into thinking that all of your advertising spend should be allocated towards digital mediums. We certainly champion digital marketing and have a team that provides great value, local, digital marketing solutions. However, print advertising is still a valuable tool (especially to the trades) and finding an advertising vehicle that works is essential to this.

Local Pages’ Little Blue Books have been in production for nearly 40 years. We are trusted and well known in the regions we cover. We work closely with our clients and utilise trackable phone numbers and online statistics to ensure that your advert is providing you with a positive ROI.

You can view more about the ROI we have provided for different industries, the demographics of our users and find out more about Local Pages by viewing our media pack.

Interested in placing an advert? Contact us now to discuss an advert placement.

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We’re Hiring! Are you a Telesales whiz kid?

We're looking for a Telesales Advisor to join our Bristol based sales team.

Salary; Up to £25k + £15k commission + Company Performance Bonus & Incentives

Benefits; Sales Training course, Free Parking, Pension, 20 Days Holiday, Private Healthcare.

Contract type, Hours & Start date; Permanent, Full-time & Immediate 

Your Mission; to support the Telesales Supervisor with regards to new & existing customers. To grow & increase account penetration by effectively selling Local Pages (LP) products and services.

Continue reading “We’re Hiring! Are you a Telesales whiz kid?”

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