Job Purpose: to predominantly support Accounts, Credit Control & Sales ensuring all orders, payments and other customer administration is organised and processed as and when necessary. Supporting the Office Coordinator, to ensure the smooth running of the office.
Job Accountabilities:
- Credit control; calling and all forms of communication to collect payment
- Process customer orders, invoices and order confirmations
- Research leads, prospects & customers to provide leads for the sales team
- Provide holiday cover for office & accounts
- Assist Marketing with campaigns, data manipulation & contact
- Deal with customer queries, issues and payments
- Update the system at all time with payments, notes & plans, contents and proposals
- General admin including calls, managing client documents & post
- All tasks to be undertaken in a timely & accurate manner
- Always maintain client confidentiality in line with Data protection policies & laws
- Flexible approach to both workload & working times, depending on business requirements
- Undertake other duties as and when necessary
Measures for the role:
- Achieve individual KPI’s and targets
- All targets & measurements within Strategy document
- Weekly 121 & regular appraisals
Commission & Bonuses; 2023 Commission scheme & Company Bonus
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