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Top 5 Marketing Trends for 2018

Our Top 5 Marketing Trends for 2018

With 2018 fast approaching we have been exploring New Marketing trends to look out for in 2018.

Here we discuss the 5 trends we believe will be the most influential next year. Let us know your thoughts…

Augmented Reality

Augmented Reality is a fascinating way of enhancing a version of reality, created by overlaying digital information onto an image. It allows consumers to not simply imagine but actually see potential purchases & designs in ‘real life’, aiding quicker and slicker purchasing.

Brands are quickly jumping on board. IKEA has rolled out an App called Place, which allows customers to preview furniture in their homes before they buy, increasing conversion and customer satisfaction.

This year the new iPhone 8 and iPhone X have also launched with new augmented reality experiences, which will inevitably encourage social media channels to follow suit with new ways of integrating AR onto their platforms.

There is a wide selection of Augmented Reality tools readily available to help businesses achieve 3 main goals:

Streamline and drive sales
Increase engagement
Connect Print & Digital mediums

With Brands finding it difficult to stand out from the crowd, Augmented Reality is being recognised as a powerful tool within the Marketing world.

Here, at Local Pages we can offer iSmart Photo Augmented reality, technology which allows videos and slideshows to appear through your printed adverts. If this is something you would be interested in finding out more about, don’t hesitate click here to get in contact with us today.

Chatbots

Chatbots are providing customer interface which is instant and can be accessed 24/7, and they are quickly proving to be a successful marketing tool.

The instantaneity of the Chatbots has proven to be popular in a world where customers want issues solved quickly and all answers supplied immediately. These instant messengers save both time and money.

Chatbots also enable businesses the opportunity to customise their own ‘Brand Voice’ and send personalised messages directly to their users/clients, for a truly personable approach, rather than it feeling as though you are conversing with a robot.

In addition, business profitability can also be targeted, with Chatbots providing the opportunity for swift, easy transactions. 47% of consumers have already expressed they would buy directly from a Chatbot (HubSpot, 2017), with 26-36 year olds willing to spend up to £481.15 with a business via a Chatbot interaction (ubisend, 2017).

Between 2016 and 2021 Chatbot marketing is expected to grow at a compound rate of 35.2% (Marketsandmarkets, 2017), so expect to see a lot more Chatbots popping onto your screens!

If you are interested in finding out more about Chatbot Marketing for your Website click here to get in contact with us today.

Videos

The way in which we consume video is changing. Video is quickly becoming the number one fastest growing Ad format in the world and has been doubling Year on Year. By 2020 it has been estimated video will make up 80% of all online consumer internet traffic, becoming the closest medium you get to a face to face conversation with your target audience (smartinsights.com)

As with Augmented Reality, Video Ad platforms are helping Brands stand out from the crowd, and allowing for a longer and conceivably more emotionally driven connection with their audience.

If you are looking at creating a company Video we can help you design, plan and produce one here at Local Pages.

Social Media is also a great platform, allowing businesses a quick and easy way to upload videos and reach a wider audience. We offer social media management packages to support your social media needs, and ensure you are offering up to date and relevant content to get the most out of your social media advertising.

Click here to get in contact with us today about your Video and Social Media needs.

Geofencing

Marketers have already been seeing the benefits of Geofencing technology, which allows the collection of information from consumer mobile devices. The technology allows marketers to learn a lot about their audience and in turn allows for businesses and services to target customers in ‘real time’ i.e. sending a promotional message to the customer when they are within a 1 mile radius, or have been searching their website.

This form of targeted hyper-local marketing will increasingly grow more popular and influential, especially for smaller, local businesses who want to engage with only the most relevant local shoppers who are most likely to spend.

According to plotprojects.com, the click-through rate of Geofencing notifications on Androids is 13.6%, which by far exceeds that of generic push notifications, which are only 2%. This indicates sending relevant notifications at the most opportune time encourages increased interaction.

We truly believe in the power of local marketing and have seen this first hand. As experts in the local marketing business, we have proven that our specialised local marketing generates more leads creating higher conversion rates. Click here to find out more about all our products & services.

Personalised Content

We are expecting to see a growth in personalised content within digital Marketing in 2018. Businesses have already begun to see the benefits of personal call to action marketing. StubHub, an online ticket exchange owned by eBay, reported a 42% improvement when users were given a personalized call to action (accountexnetwork.com).

Personalised content is also best used when different content is targeted to different types or groups of visitors based on their behaviour or other factors. Consumers have different intentions when visiting brands online, and having the ability to appeal to a wider range of people by tailoring digital content to personally appeal strengthens engagement with customers and can have a direct impact on website traffic and ongoing engagement.

As it happens, using Personalised Content doesn’t just mean customers are more likely to engage and buy your products they are also willing to pay more for them too! Consumers truly value a great personalised experience. If that means paying a little more, so be it. A survey from the content marketing institute suggests that 77% of customers will recommend, or pay more for a brand that provides a personalised experience. The better and more personal the experience, the greater the customer’s willingness to spend money on it. If the experience feels exclusive enough, customer will be willing to pay exclusive prices (digitalmarketingmagazine.co.uk).

To find out how we can help you with Personalised content for your business website click here to talk to one of our team members today.

In summary, Marketing is becoming ever more complicated, strategic, personable, engaged, technologically advanced and altogether essential to businesses both large and small.

With over 200 years of industry experience we are experts in marketing, generating millions of new leads for our customers over the past 38 years. We can offer you advice on all your Marketing needs, so do not hesitate to contact us today for a friendly consultation with one of our team.

We recommend having a peek on https://www.hubspot.com/marketing-statistics . It makes for a really interesting read, highlighting how powerful & effective Marketing tools can be!

Leave a commentBlog, Business Tips, Marketing2018, advice, augmented reality, business owner, chatbots, geofencing, local business, local businesses, marketing, personalised content, personalized content, small business, tips, videos

The Art of Account Management

So you’ve worked really hard to win over those new customers, now how do you keep them happy? It sounds silly and it’s honestly not rocket science, but the value of good account management should never be underestimated.

Expectations

The fundamental pillar of any business relationship is understanding what your customer expects from you, and then delivering on any promises made, and account management allows you to do this. A major bug-bear of customers is that a Sales Representative goes in and promises the world and the delivery just doesn’t match up. Be very clear from the get-go about what you are able to do for your customer, now and in the future. If a product is on Back Order and isn’t going to be available – tell them. Be clear, provide a valid explanation and move on. Under-delivering or allowing your customer to feel let down just isn’t cool.

Make Yourself Available

No-one likes to chase or have to make a second phone call. Return messages and emails within a few hours, even if it’s just to say I have your voicemail/email and I’m working on it. Your customer needs to know they have been heard and that their query or complaint is in hand. If it’s difficult to get hold of you to get something actioned, they can and will very quickly go elsewhere.

Build a Relationship

Get to know your customers and what makes them tick. Monday’s and Friday’s tend to be the best days to do this. Ask open ended questions such as “What did you do this weekend?”, as opposed to “Did you have a good weekend?” which can be answered with a simple yes or no. Listen to their answer, and ask further related questions. Show a genuine interest in someone and their life and it goes a long way to building that lasting relationship.

Be Prepared

Always do your leg-work ahead of any client meetings and reviews. No-one likes to feel that their time has been wasted.

R-E-S-P-E-C-T

Yes, it’s absolutely a two-way street but to a certain extent – the customer is always right. If your company has let them down in some way, accept that they are most likely going to be upset about it – empathise and put it right. That’s not to say be a door-mat and always back down but there are ways to get a productive outcome out of a complaint and there are ways to add fuel to those flames. You always want it to be the former.

Offer Something New

Think of ways to make your customer feel special. This doesn’t have to be an extravagant gesture, the small things can be just as effective. A coffee, cupcake or article you saw in the Sunday papers shows that you have considered their interests/likes/dislikes and always helps set you apart.

Got a new product or service launching? Tell them about it. If you’re excited about it, it’s likely that they will be interested too. The same goes for special offers or deals, always reward loyalty.

What are your tips and tricks for effective Account Management? Please share in the comments below – we would love to hear from you.

Leave a commentBlog, Business TipsAccount Management, advice, business owner, sales retention, small business, tips

More Leads = More Customers? Think Again.

I am often reminded of getting back to basics to build revenues and profits in business. But none more so than when I am confronted with a business owner who shows me they need more new customers. If you really want to grow your business and you really want to do it fast, then take a look at grasping these few simple ideas.

You are already getting people contacting you, coming in, emailing you and so on. Your people are already messing up and not selling to anywhere near enough of these potential customers. Want to know just how bad it is, ask one of your friends to call your business and try to buy, just wait and see how they go.

Almost every business owner I meet believes that they are selling to the majority of prospects they come into contact with. Well, put bluntly, you are not. How do I know? After doing this exercise with hundreds of business owners, I have only twice been proven wrong.

For the next two weeks keep a record of every phone call, every email enquiry, every walk in every single prospective buyer that contacts your business. Ask every single one of them how they found out about your business and keep a record of it. Was it referral, direct search etc.? Then, at the end of the two weeks see how many of them have bought from you. If you think you are at about 6 or 7 out of 10, it will be about 3 or 4 out of 10. I have seen this with so many companies, even restaurants who think they get everybody, then measure the people that call versus the people that book, and the people that read the menu out front versus those who actually come in.

Your Conversion Rate is a massive opportunity. If it is lower than say 50%, then we’ve got to get to work!

First, you’ve got to start measuring it every day. That focus alone will get it up to 10% higher than it is right now.

Add to that, here’s another 11 ways to boost your conversion rate right now, this week:

Get your salesperson with the best conversion rate to train everybody else for a day or two.
Script your sales process. Use a lot of questions in the script (it’s NOT a sales pitch) and learn from what the best sales people are doing.
Break your sales process down into each and every critical step and work on one step at a time.
Measure your conversion from one step to the next and work on improving each step by just 10% more than it was.
Work on the letters, brochures and other written or audio and video material you use during each step of the sales process.
Use my magic question for phone selling, “Thanks for your call, just so I can help you best would it be OK if I asked you a couple of questions?
Run a competition among your sales people for a week or two around the one area you need to see the most improvement in, then learn from the new ways they start doing things.
Learn the critical buying step in your sale, for example in female fashion stores, it’s trying the clothes on, with it you have more than a 50% chance at making a sale, without it, less than 10%.
Follow up and follow through, too many sales are lost by salespeople who can’t be bothered to follow up again and again and again at least 7 times.
Make an offer that is either limited or a bonus offer or something to get customers to act now and to give sales people some ammunition
Just plain ask people to buy, usually in sales training the one biggest reason sales people are not getting the sale is that they don’t ask for it.

Stay focused on your conversion rate for 3 months and watch the dramatic effect it has on your bottom line.

Once you’ve got it right, or at least much better than it is today, then and only then is it time to go to work getting more potential customers and investing more money into your marketing and fixing the marketing you are doing now.

Leave a commentBusiness Tips, Sales, Small businessesadvice, business owner, Conversion Rate, measure, phone selling, profit, revenue, sales process, small business, tips

8 Essential Branding Tips For Small Businesses

If you think that branding is just something for big businesses with big budgets, think again. Branding is just as important for small businesses, maybe even more so. If you don’t have the budget to hire a big branding agency (and not many small businesses do) here are 8 simple steps you can take to keep your brand in check.

Remember – It’s not all about your logo

Your logo is important, but branding is about far more than just that. Your logo is a badge that will represent you to the world, it’ll help distinguish your business from your competitors and it may even help customers to understand what you do. But it’s just one small part of a much bigger picture and even the best logo won’t build a successful brand on its own.

Know what you stand for

What values and ideals are at the core of your business? What motivated you to start and what keeps you going? If you’re unsure of where you’re going and why your customers will be even less sure. Keep a list of at least three core values and make sure that any new products, services and marketing campaigns are true to them.

Know what value your business provides

Whatever type of business you run, one thing is guaranteed your customers are not interested in just buying your products or your services. What they’re interested in is results. It’s the real life benefits that your products can offer them that will really get them engaged. A lot of businesses make the mistake of focusing on the features of their products and wonder why they’re not getting results. By taking a step back and communicating the benefits they offer you can give customers a really compelling reason to part with their money.

Get inside your customers heads

Knowing your customers inside out is crucial. Forget about your taste and your preferences and focus on the people you’re trying to serve. Who are they? What are they looking for? What gets them excited? Keep your focus very narrow to start with; just think about your ideal customer.

Keep this profile in mind whenever you’re planning a new piece of marketing and build it just for them. This will really help to keep your message focused and effective.

Keep a close eye on the competition

Identify your closest competitors and make sure you check up on them regularly. Who are they targeting? How are they doing it? What messages are they putting out? Where are they falling short? By doing this you can stay ahead of the game and fill gaps that they’re leaving. Remember, they’re probably watching your every move too.

Find something unique to offer

Every business has something unique to offer, but many don’t take the time to identify it and use it to their advantage. Strong brands clearly stand out even in a crowded market. You might sell the same products as everyone else but that doesn’t mean you have to offer exactly the same service. If you’re struggling to find something that makes you stand out, go back to your customers, think about what they need and where your competitors might be falling short.

Be consistent

Whatever direction you choose to take your brand in, make sure you’re consistent about it. That means keeping an eye on every tiny detail from how your logo looks, to the colours and fonts you use right through to your website and the kind of language you use when you talk to your customers. All this will build up to give the impression of professional, credible and trustworthy business.

Keep it simple

We all lead busy lives and few people have the time to unravel complex messages. Simple, well thought out communication is more likely to get through and be remembered. This applies to your logo, your marketing material, your customer communications – even your business processes.

Leave a commentBranding, Design, Marketing, Small businessesbranding, marketing, small business, tips