Email marketing remains the single most popular customer acquisition channel, but in 2015 76% of emails were deleted within 24 hours. Read our top do’s and don’ts to make sure your email campaigns are working for you.
Do test. Test different browsers and email clients- there are many ways of reading emails now. Test for spam- it is never going to convert if it doesn’t reach the inbox in the first place. Test results – A/B testing is all about you, which method works best? You could test your call to action, subject line, the specific offer, the text and images.
Don’t presume anything. Don’t presume you know your demographic – test. Don’t presume your template is the best. Test!
Do use a short and simple subject line. With 89% mobile users deleting emails before opening, subject lines can be killer. Keep it punchy.
Don’t forget mobile. 50% of users check email on mobile devices, so everything should be built mobile-up.
Do use a clear and impactful call to action. This is what will convert your email into clicks.
Don’t bombard them. Don’t spam. Don’t annoy people. This will only lead to the unsubscribe button.
Do know the best time to send. Traditionally midday in the middle of the week is the best time to send emails, but with mobile users the whole game has changed. The best way to find the perfect timing? Yep, that’s right! Test!
Don’t ramble on. Get to the point quickly. You only have a few seconds to capture their attention.
Do use pre-header text. If your image doesn’t load, pre-header text will still communicate the main subject of the email to the recipient.
Don’t be afraid to try new things. Even if your email is working well, don’t be afraid to switch it up a bit. Everyone gets bored of having the same thing, and there could be an even better solution. Also, customers get complacent in what they expect from you, try surprising them.
Do optimise images for lighter load. Especially for mobile. You don’t want the quality to be bad but you need to think about how long it is going to take to load on mobile, there is a fine line between image quality and weight. Find out what it is.
Don’t end up in the junk folder. There are plenty of things you can do to ensure you reach the inbox. Don’t use the terms “free”, “click here” or “buy now”. Think about image to text ratio and image size and weight. Don’t use ALL CAPS, especially in the subject line. And avoid excessive use of exclamation points!!!!!!
Do be selective when buying email lists. Buying lists is a common practice, but you need to be targeted, and make sure those people are relevant to your demographic. Sending to the wrong demographic can be damaging to your brand.
Don’t be discouraged by bad results. They might not be as bad as you think! Industry standards have an average click-through rate of 1.5-5.7%. Even if your results really are bad, this just gives you an opportunity to not repeat your mistakes. Why didn’t a particular campaign work? Find out, and make sure your next campaign is better!